PLEASE NOTE: At times we experience shipping delays with USPS. Delays have been anywhere from a few days to up to 2-4 weeks or more. If the package doesn't arrive within 30 days of the date the package was sent, we will send a replacement or refund you. When the delayed package arrives, we will send you a prepaid label to return the item should you choose not to keep the delayed item. Thank you for understanding, and we thank you for your patience during this time.
Thank you for choosing artisan-made! As with anything handmade, products will vary slightly in color and/or size. We want our customers to LOVE their purchases! If you'd like to return or exchange an item, we are here to help!
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Shipping
All orders are shipped via USPS within 5 business days. Tracking information will be emailed to customers as soon as the package is on it's way.
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Returns/Exchanges
If you are not completely satisfied with your purchase, you may exchange or return it (unworn/like-new condition only) within 30 days by emailing info@themustardseedmarketplace.com. If purchase was made in store, original receipt must be present.
Unless your order arrived damaged, shipping costs for exchanges/returns are the responsibility of the customer.
Damaged or defective items should be reported to us within 10 business days of purchase or receipt of the package.
Ambre Blends, Body Butter, Lotions, Soaps, Scrubs, Salts, Plants, Tea, and Chocolate are all FINAL SALE.
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Bel Koz Bracelets
If your Bel Koz bracelet breaks, simply bring the beads + charm into the store for a replacement or mail the beads + charm back to us! Reach out to info@themustardseedmarketplace.com for more info!
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Cancellations
To cancel an order, please contact us at info@themustardseedmarketplace.com. If your order has not shipped, we will make every effort to accommodate your request. Please note that if the order has shipped, we cannot authorize a cancellation.
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Sale Items
All items purchased at a discount are final sale and cannot be returned or exchanged. We invite you to gift those items to a friend!
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For any questions regarding our policies - feel free to reach out to us! info@themustardseedmarketplace.com